Coordinating emergency roadside assistance and maintenance management, FleetNet America has selected TechnoCom Corporation to leverage its location platform for enhanced roadside repair and contract maintenance services.

TechnoCom’s (News - Alert) cross-carrier Web services platform makes use of the LocationSmart messaging capabilities to alert the caller of the estimated time of arrival once FleetNet receives a distress call and dispatches the appropriate service provider. By leveraging TechnoCom’s comprehensive locations and messaging capabilities, FleetNet is further strengthening its position as a technology and data management maintenance provider.

Providing nationwide location and messaging coverage, TechnoCom’s enterprise location platform seamless integrates with FleetNet’s dispatch workflow, thus providing improved operational efficiencies. Customers opting for this kind of notification services will instantly receive SMS having details about the service provider’s location.

In a release, Masoud Motamedi, president of TechnoCom, said, “Improving customer loyalty through mobile messaging communications supports the FleetNet mission of thorough communication of all roadside events. By integrating with TechnoCom’s comprehensive platform, FleetNet can start connecting with its customers immediately.”

Gary Cummings, executive vice president and COO of FleetNet America, said, “FleetNet is focused on bringing additional value to the services we offer by continuing to expand our use of technology. Numerous customers receive immediate notification via email when our breakdown service is utilized. Now this service also enables us to send text messages to SMS-enabled cell phones with many major cellular providers that allow the drivers immediate notification as well.”

As a leading provider of products and services, TechnoCom Corporation develops wireless location solutions for enterprises, wireless carriers, and service providers. Customers can efficiently implement, optimize and manage location solutions using TechnoCom’s solutions for both E911 and commercial location-based services. As a turn-key, enterprise location-based services platform, TechnoCom’s Location platform delivers operational efficiencies, cost savings apart from ubiquitous location and messaging services.

Location eXchange Server and Location Assurance Manager Platforms are two of the company’s flagship product that allow efficient implementation of wireless location solutions that provides automated oversight into location system performance. In the U.S. and Canada, FleetNet America provides maintenance for commercial equipment and material handling equipment through specific customer requirements in addition to the continental 24/7 coverage including towing and recovery.

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